Shipping labels might seem innocuous, but they play a crucial role in ensuring that a package gets from point A to point B. Retailers that service international order should keep track of federal and national holidays in both the area of origin and the destination. Most shipping carriers don’t make shipments during holidays. These include delays at the port, issues with incomplete documents, and mistakes in the tariff codes. That’s why international orders have delivery exceptions because of possible custom delays. Retailers need to be aware of every requirement. Customs DelayĬross-border shipping can be a pain for most online retailers as each country requires various documents for essential products. Typhoons, tornadoes, blizzards, and even floods can render highways and ports unsafe for use. Even a mere temperature change, be it from the source or the destination, can be an impediment preventing a carrier from completing an order. Inclement weather can play a significant role in the delay of a shipment. Below are the most common causes of delays: Weather Condition Common Causes of Delivery Exceptionsĭelivery exceptions are favorable to neither the customer nor the online store. It is always in the best interest of an eCommerce store to have contingency plans for unintentional and unavoidable delivery issues. While the situation isn’t something a retailer can directly influence, it still affects customer satisfaction. Delivery exceptions can happen even to the best and most diligent. It is important to note that a delivery exception status doesn’t always result in a delivery delay, but this particular roadblock does extend the shipping time.Īgain, there are several things retailers can do to minimize delivery delays. What is a Delivery Exception?Ī delivery exception status occurs when a carrier cannot complete the delivery due to an issue with either the parcel or the destination. However, delivery exceptions remain a reality that eCommerce stores have to address consistently. Retailers can do a lot to ensure that consumers get their packages within two days. It also shows how eCommerce shipping can significantly lower your online shop’s cart abandonment rate.

Based on a survey done in 2019, 44% of shoppers are willing to wait only two days for a parcel while 25% are amenable to waiting for 3 to 4 days. Customers have different levels of expectation when it comes to delivery speeds. After a few clicks and a couple of days, hours for some, the product is at the doorstep.

One of the biggest draws of shopping online is convenience. It’s no wonder that eCommerce revenues grew by 30% in 2020. It has made the world smaller and more accessible. Likewise, retailers can now reach customers even in the farthest corners of the planet. eCommerce allows consumers to make purchases in the comforts of their own homes. However, there is no denying how online shopping is part of modern living. From shipping delays caused by delivery exceptions and many other concerns, eCommerce isn’t without its drawback.

Exception delivery status